Privacy Policy

Effective Date: 1 April 2026

MOSFRAME LLC ("MOSFRAME", "we", "us", or "our") respects your privacy. This Privacy Policy explains what personal data we collect, how we use it, and your rights regarding that data when you visit mosframe.com (the "Site") or place an order with us.

1. Information We Collect

Information you provide directly

Account & order information: name, email address, shipping address, billing address, and phone number.
Payment information: processed securely by Stripe. We do not store your full credit card number on our servers. Stripe's privacy policy governs their handling of your payment data.
Communications: any messages you send us via email or our on-site chat.

Information collected automatically

Device & browser data: IP address, browser type, operating system, referring URL, and pages visited.
Cookies & analytics: we use Google Analytics (GA) to understand how visitors interact with the Site. We also use functional cookies to maintain your shopping cart and session state.

2. How We Use Your Information

To process and fulfil your orders, including shipping and customer support.
To send transactional emails (order confirmation, shipping updates).
To improve the Site and our products based on aggregated usage data.
To prevent fraud and ensure the security of our platform.
To comply with legal obligations.

3. Sharing of Information

We do not sell, rent, or trade your personal data to third parties.

We share data only with trusted service providers who assist us in operating the Site and fulfilling orders:

Stripe — payment processing
Shipping carriers — order delivery
Google Analytics — anonymised site analytics

These providers are contractually obligated to use your data only for the purposes we specify and to protect it in accordance with applicable law.

4. Cookies

Cookies are small text files stored on your device. We use the following types:

Essential cookies: required for the Site to function (e.g., session management, shopping cart).
Analytics cookies: help us understand traffic patterns and improve the Site (Google Analytics). These can be disabled in your browser settings.

You can manage or delete cookies through your browser settings. Disabling essential cookies may impair Site functionality.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are retained for a minimum of 6 years for tax and accounting purposes.

6. Your Rights (GDPR — EU/EEA Customers)

If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

Right of access: request a copy of the personal data we hold about you.
Right to rectification: request correction of inaccurate or incomplete data.
Right to erasure: request deletion of your personal data ("right to be forgotten"), subject to legal retention requirements.
Right to restrict processing: request that we limit how we use your data.
Right to data portability: receive your data in a structured, commonly used format.
Right to object: object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please email us at support@mosframe.com. We will respond within 30 days.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmitted between your browser and our servers is encrypted via TLS/SSL.

8. Children's Privacy

The Site is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page with the updated effective date.

10. Contact

For privacy-related enquiries, please contact us:

Email: support@mosframe.com
Address: MOSFRAME LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States